Frequently Asked Questions
What payment options do you allow?
You may pay your order by credit card, paypal or prepay your order by check. Credit cards are stored directly with Authorize.net and are never stored on our servers. You can trust that your information is safe when you use our site.
Why are all the ship dates on Mondays?
The greenhouse industry standard for scheduling orders is by week number. In order to simplify the process, we schedule our orders by the Monday of that week (08-01-2016 was week 31). We do not guarantee that all orders will ship on Monday, but that they will be shipped that week. We ship Monday through Wednesday of each week. Orders are usually shipped on the same day in which they are pulled.
What are your minimums for shipping?
Our rooted tray minimum for shipping is 4 trays per shipment. They can be any combination of varieties. Our unrooted cutting minimum is 600 cuttings per shipment. They typically come in 100 count quantities.
How many rooted plug trays come per box?
We have a box that accommodates 4 trays, 6 trays, or 8 trays depending on the size of the plants in the liners. We recommend having an even number of trays per shipment.
How many unrooted cuttings fit in one box?
This question has many answers; depending on the size of the cutting. Our small box will fit anywhere from 600 to 2000 typically. Our largest box can hold up to 15,000. Please feel free to contact us with and specific requests.
What should I do if the rooted plants are damaged when they arrive?
Please unpack the box and let the plants acclimate to your environment. You can plant these and then call or email with any losses. If you have any issue at any time, please call or email us. Any claim must be reported within 3 days of receiving your plants. Please see our return policy
for further details.
What should I do if the unrooted cuttings arrive damaged?
Please plant these and then call or email with any losses. If you have any issue at any time, please call or email us. Any claim must be reported within 3 days of receiving your plants. Please see our return policy
for further details.
How do you ship?
We typically ship our rooted plugs via 2nd Day service and our unrooted cuttings via Priority Overnight service. We can ship air frieght for an additional fee. We are also expanding our own delivery service area. Please let us know if you are interested in our delivery and we will try to accommodate. For larger orders, we can also ship via UPS/FedEx LTL Freight.
Do tags come with your plants?
Tags are a separate line item and have to be ordered separately. Some patented plants require tags. Plants from these breeders require tags: Danziger, Dummen Geraniums, Sakata, Syngenta, and Five of Our Lantana; Bright Orange, Lil Miss, Nugget, Megans Gold, and Magic Hour. Any required tags automatically ship with the product and cost of the tag is added to the final invoice amount.
Are royalties added on patented varieties?
Our catalog price includes royalty charges that we pay to other breeders for their patented varieties. Your cost per plant is the price listed on our site.
Do you ship in cold weather?
We check the weather daily during the winter at the ship to location and the UPS hubs that the plants will be traveling through. If the weather is in the lower 20's, we insulate the boxes and use warmers. If there is a bad storm, we will hold the order until better weather occurs and ship it as soon as possible. We will do our best to notify the customer with any weather related delays. Always feel free to contact us with your local forecast and we can try to accommodate your schedule aro
What if the total order is not ready?
If there is a variety on the order that is not ready with the rest of the shipment, we will do our best to contact the customer to let them know. If possible, we will let the customer decide whether a substitution would be okay, or we will backorder the item and ship it when it is ready.
May I propagate cuttings that grow from plants ordered?
If the plant is patented, propagation is prohibited by law. If the plant is not patented, propagate away my friend. See the plant item's page to check for patented information.